Shipping Policy

Last updated: October 19, 2026

Thank you for shopping with Moon Pillow Shop! We are committed to providing a smooth and reliable shopping experience.

Order Processing

Orders are processed through our fulfillment partner.

Please allow approximately 3–7 business days for order processing before shipment.

Business days exclude weekends and U.S. federal holidays.

Processing times may vary depending on order volume and fulfillment availability.

Shipping Methods & Delivery Times

We currently offer FREE Standard Shipping on all orders within the United States.

Once your order has shipped, standard shipping typically takes an estimated 3–5 business days.

Please note that shipping transit times do not include order processing time.

Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, or other circumstances outside our control.

Shipping Costs

Free standard shipping on all U.S. orders.

There is no minimum purchase requirement to qualify for free shipping.

Order Tracking

Once your order has shipped and tracking information becomes available, we will send a shipping confirmation email with your tracking details.

Tracking updates may take additional time to appear after the shipping carrier receives the package.

Shipping Destinations

Moon Pillow Shop currently ships within the United States only.

International shipping is not available at this time.

Shipping Address Accuracy

Please double-check your shipping address before completing your purchase.

If you notice an error, contact us immediately at support@moonpillowshop.com.

We will do our best to assist with address corrections before the order is processed or shipped. Changes cannot always be guaranteed.

Lost, Damaged, or Delayed Packages

If your package arrives damaged, is missing, or experiences a significant delivery delay, please contact us at support@moonpillowshop.com.

Include your order number and a brief description of the issue.

We will investigate the situation with our fulfillment partner and shipping carrier and provide an appropriate resolution, including a replacement or refund when warranted.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

Changes or cancellations may be possible before fulfillment begins. Once an order has entered processing or shipment, changes may no longer be possible.

If your order is canceled before fulfillment, any payment collected will be refunded to the original payment method.

Contact Us

For questions regarding shipping, delivery, or order tracking, please contact:

Moon Pillow Shop

Email: support@moonpillowshop.com

We aim to respond to customer inquiries within 1–2 business days.

Nothing in this policy limits your rights under applicable consumer protection laws.